Refund Policy

90-Day Money-Back Guarantee

At Veloura, we want you to feel confident in your purchase. That’s why we offer a 90-day guarantee. If you’re not satisfied with your purchase, you can contact us within 90 days of receiving your order to request a refund, subject to the terms below.

1. Our 90-Day Guarantee

If you’re unhappy with your purchase, please contact our customer support team within 90 days of delivery. We’ll review your request and guide you through the refund process.

2. How to Request a Refund

To request a refund, please contact us with:

• Your order number.

• The email address used to place your order.

• A brief explanation of your reason for requesting a refund.

Our team will respond with the next steps.

3. Refund Eligibility

To be eligible for a refund under our 90-day guarantee, your request must be submitted within 90 days of receiving your order. Some products may need to be returned, and we’ll provide instructions where applicable.

This guarantee does not affect your statutory consumer rights.

4. Processing Refunds

Once your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your payment provider.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photos where appropriate. We’ll work with you to resolve the issue in accordance with your consumer rights.

6. Contact Us

For refund requests or questions about this policy, please contact our customer support team using the contact details provided on our website.

Veloura – Confidence in Every Purchase.